Insurance & Payment
We accept most Hawai‘i insurance plans
Our team verifies your benefits before your visit, so you know what to expect.
Referral-based plans
Please confirm referral or prior-authorization requirements with your health plan or referring provider before your visit.
Work injury and self-pay care
Call us for plan-specific details, self-pay pricing, or financing questions.
We verify before you visit
Our team checks eligibility and benefits before your appointment.
Clear payment options
We can explain self-pay pricing and CareCredit options when insurance does not apply.
Common Questions
Insurance questions, answered
Does Pacific Bone & Joint accept HMSA?+
Yes. Pacific Bone & Joint is in network with HMSA PPO and HMSA Medicare Advantage at all four Hawai‘i clinics. We are also in network with Medicare, Kaiser Added Choice, Devoted Health, HMAA, UHA, and MDX. Our front office verifies your specific benefits before your visit — call (808) 439-6201 or message us on Klara.
Do you accept QUEST, AlohaCare, Ohana, VA, or Tricare?+
Yes. Pacific Bone & Joint sees patients with Ohana Medicare, AlohaCare, QUEST (Medicaid), VA, and Tricare Prime, but these plans require a referral or prior authorization before your visit. Please confirm the requirement with your health plan or referring provider; once it is in place, we verify your eligibility and schedule you.
Do you take Kaiser?+
Pacific Bone & Joint is in network with the Kaiser Added Choice plan. Standard Kaiser HMO coverage generally requires care within Kaiser’s own network, so check which Kaiser plan you have before scheduling. Self-pay is also an option for Kaiser HMO members who want to be seen here.
Do you accept Workers’ Compensation?+
Yes. Pacific Bone & Joint treats work-related injuries under Workers’ Compensation at all four clinics, including evaluation, surgery when needed, and in-house physical therapy on Oahu. Bring your claim information to your first visit so we can coordinate billing with your employer’s carrier.
What if I do not have insurance?+
Self-pay patients are welcome at Pacific Bone & Joint, and CareCredit financing is available. Call (808) 439-6201 before your visit and our team will explain self-pay pricing for your evaluation, imaging, or procedure so there are no surprises.
Is physical therapy covered the same way as my doctor visits?+
Physical therapy benefits are often separate from medical benefits under the same plan, so Pacific Bone & Joint verifies your PB&J Physical Therapy coverage before your first therapy visit. Hawai‘i allows direct access to physical therapy — no doctor’s referral is needed to be seen — but some plans still require a referral or prior authorization to pay for therapy, and our team tells you if yours does.
Patient Reviews
What patients say
“I am so grateful and blessed to have come across Dr. Paul Morton. I am home recuperating and started walking on my first day after surgery. A great big shout-out to his staff and nurses. Mahalo nui loa.”
— Ann K.· Yelp review
Review excerpts reflect individual patient experiences and may be lightly condensed. Results vary.
Coverage by the Numbers
Questions about your coverage?
Message us on Klara or call and our billing team will verify your benefits before you come in.